Warranty

Keeley Cricket Warranty Policy

At Keeley Cricket, we stand behind the quality of our bats and offer a 6-month warranty agains manufacturing faults from the date of purchase.

What This Warranty Covers:

Manufacturing faults only
Applies to bats used under normal playing conditions and in accordance with our bat care guidelines.
Warranty claims require proof of purchase - please have this ready before contacting us.

Important: This warranty does not cover general wear and tear, misuse, or damage caused by improper care. Bats are made from natural materials (willow & cane) and will naturally deteriorate over time.

What Voids the Warranty?

Modification and Accessories:

Removing or replacing original stickers, scuff sheets, or toe guards. These components are essential for maintaining the bat's integrity and performance. Any removal, replacement, or alteration will void your warranty. This includes the application of third-party or counterfeit stickers.

Unauthorised Repairs:

Taking the bat to other companies for repair, refurbishment or weight reductions. Only Keeley Cricket can assess and repair our bats properly.

Self-Repair:

Attempting to fix cracks, damage or make modifications yourself (including weight reductions) may worsen the issue and will void the warranty. Always contact us first.

Usage Without Protection:

Using the bat without a toe guard or scuff sheet voids the warranty. These protections are applied for added protection and must remain in place.

Inappropriate Use or Neglect:

Damage from heavy use, misuse, or failing to follow our care instructions (e.g., storing the bat in wet conditions).
Using the bat in unfavourable conditions (wet pitches, poor quality balls etc).

Soft Areas of the Bat:

Bats are pressed for performance, but certain areas (edges, back) remain softer. Any accidental damage caused by improper use is not covered under warranty.

Normal Wear and Tear:

Damage resulting from Yorkers, mistimed shots, or poor quality balls.
Any impact-related damage consistent with regular play.

Impact Damage and User-Caused Damage

The warranty does not cover damage caused by repeated impact to vulnerable areas of the bat.

Examples include, but are not limited to:

• Excessive toe tapping or repeatedly striking the toe against the ground
• Repeatedly grounding or dragging the bat
• Excessive leaning on the bat
• Impact damage caused by misuse or poor batting habits

The toe is one of the most vulnerable areas of a cricket bat. Repeated impact can compress the willow fibres, cause splitting, lifting of the toe guard, and eventually lead to structural failure.

Whilst some cases may be repairable, damage of this nature is not considered a manufacturing fault and is therefore not covered under warranty.

If continued use or repeated impact results in damage beyond economical or practical repair, a replacement bat will not be provided under warranty.

Warranty Assessment (Fair Use Policy)

Every bat is assessed based on its level of use during the warranty period.
If a bat shows clear signs of significant wear, fatigue, or deterioration from normal play, it nay not qualify for a warranty claim.
Keeley Cricket reserves the right to refuse repair or replacement if the bat does not meet warranty conditions.