Warranty

Warranty

At Keeley Cricket, we stand behind the quality of our cricket bats and offer a 6-month warranty against manufacturing faults from the date of purchase. We apply a fair wear and tear policy, recognising that dedicated players who train and play frequently may experience natural wear within the warranty period without any manufacturing fault. 

If any damage occurs during this period, please contact us immediately via email for guidance. We require proof of purchase for all warranty claims, so ensure you have this ready before reaching out.

Cricket bats are made from natural materials such as willow and cane, which naturally deteriorate with use. It is impossible for us as manufacturers to predict the exact lifespan of a cricket bat despite our careful preparation. 

    Conditions That May Void Warranty:

    1. Modification and Accessories: Removing stickers, scuff sheets, or toe guards will void the warranty. These components are essential for maintaining the bat's integrity and performance.

    2. Unauthorised Repairs: Taking the bat to other companies for repair or refurbishment will void the warranty. As the original manufacturers, we have the expertise to perform the best repair work and ensure the longevity of your bat.

    3. Self-Repair: Attempting to repair damage yourself may cause further harm and void your warranty. Always contact us for any repair queries.

    4. Usage Without Protection: Using the bat without a toe guard or scuff sheet voids the warranty. These protections are crucial in safeguarding your bat against damage. 

    5. Inappropriate Use or Care: Damage from heavy use, misuse, or not following our care instructions, such as using or storing the bat in wet conditions. 
    6. Soft Areas of the Bat: We press the bat for optimal performance, ensuring that the bat is finely tuned. However, the edges and back of the bat are softer, accidental damage may occur if not treated with care.
    7. Normal Wear and Tear: Damage resulting from Yorkers, mistimed shots, use of poor quality balls, and other standard play incidents.

     

    Fair Assessment 

    In some cases, bats may be deemed to have endured a fair level of use within the warranty period. Products displaying wear, fatigue or deterioration consistent with their usage and playing conditions may not be eligible for warranty claims.

    At Keeley Cricket, we reserve the right to refuse repair or replacement for bats that fall outside these warranty conditions. However, we strive to be fair and will always work with you to find the best possible solution moving forward.

    For any questions or to make a warranty claim, please contact us at info@keeleycricket.com. We are committed to ensuring your satisfaction and the performance of your cricket bat.