Warranty

Warranty

Keeley Cricket Warranty Policy

At Keeley Cricket, we stand behind the quality of our bats and offer a 6-month warranty agains manufacturing faults from the date of purchase. 

What This Warranty Covers:

  • Manufacturing faults only
  • Applies to bats used under normal playing conditions and in accordance with our bat care guidelines. 
  • Warranty claims require proof of purchase - please have this ready before contacting us. 

Important: This warranty does not cover general wear and tear, misuse, or damage caused by improper care. Bats are made from natural materials (willow & cane) and will naturally deteriorate over time. 

What Voids the Warranty?

Modification and Accessories: 

  • Removing stickers, scuff sheets, or toe guards voids the warranty. These components are essential for maintaining the bat's integrity and performance.

Unauthorised Repairs: 

  • Taking the bat to other companies for repair or refurbishment immediately voids the warranty. Only Keeley Cricket can assess and repair our bats properly.

Self-Repair: 

  • Attempting to fix cracks, damage or make modifications yourself (including weight reductions) may worsen the issue and will void the warranty. Always contact us first.

Usage Without Protection: 

  • Using the bat without a toe guard or scuff sheet voids the warranty. These protections are applied for added protection and must remain in place. 

Inappropriate Use or Neglect: 

  • Damage from heavy use, misuse, or failing to follow our care instructions (e.g., storing the bat in wet conditions).
  • Using the bat in unfavourable conditions (wet pitches, poor quality balls etc).

Soft Areas of the Bat: 

  • Bats are pressed for performance, but certain areas (edges, back) remain softer. Any accidental damage caused by improper use is not covered under warranty. 

Normal Wear and Tear: 

  • Damage resulting from Yorkers, mistimed shots, or poor quality balls.
  • Any impact-related damage consistent with regular play.

Warranty Assessment (Fair Use Policy)

  • Every bat is assessed based on its level of use during the warranty period. 
  • If a bat shows clear signs of significant wear, fatigue, or deterioration from normal play, it nay not qualify for a warranty claim. 
  • Keeley Cricket reserves the right to refuse repair or replacement if the bat does not meet warranty conditions.