Frequently Asked Questions:

Do I need to prepare my bat with any knocking in or oiling?

Knocking in compresses the fibres in the wood, strengthening the bat and reducing the likelihood of cracks or dents. All Keeley bats are triple pressed, meaning the wood is compressed sufficiently and ready to play straight away. If you prefer, you can do additional knocking in, but it’s not necessary. Every Keeley bat also comes with a scuff sheet applied at the factory, so there’s no need for oiling.

Can I come and visit you?

Yes! We welcome visitors to our showroom and workshop, where you can see our bat-making process and brows a selection of bats.

Address: Keeleys Yard, Herrings Road, Ashburnham, East Sussex, TN33 9FB

Opening Hours:

• Wednesday - Friday: 9am - 4pm
• Saturday: 9am - 12pm
• Sunday - Tuesday: Closed

You don't need an appointment unless you are bringing a group of six or more people, in that case, please send us an email at info@keeleycricket.com.

Is my bat ready yet?

We know how exciting it is to get your hands on one of our bats! Please allow up to two weeks before contacting us for updates. The more time we spend answering inquiries, the less time we can spend making bats. This timeframe also applies to repairs and refurbishments, which typically take around 2-3 weeks. 

Can I request Tim to make my bat?

Yes, we do get asked this! To clarify, there are only two bat makers:

• Nick hand selects, grades, machines and splices each bat.
• Tim fits the handles, presses and shapes each bat by hand. 

Every Keeley bat benefits from their combined expertise, ensuring the highest quality craftsmanship.

Can I select a cleft myself and have it made?

Unfortunately not. With over 40 years of experience handling clefts, we use our expertise to select and craft the best cleft for each bat. Trust us to choose the perfect piece of willow for your bat—we’re confident you’ll love the result.

Can I buy Keeley stickers separately?

No, we don’t sell our stickers separately, as they are reserved exclusively for Keeley bats to maintain the authenticity and integrity of our brand.

Do you offer sponsorships and kit bundles?

Yes! We offer sponsorships to professional players and select juniors. If you would like to apply, please email us at info@keeleycricket.com with details about your playing level and achievements.

For kit bundles, please contact us for options and pricing. 

Can I get a custom-shaped bat?

Yes, we offer custom bat shapes to suit your playing style. If you have specific requirements, please email us to discuss your ideal bat specifications. 

Can you remove VAT for international customers?

For orders shipped outside the UK, VAT will be deducted from the RRP (Recommended Retail Price) only. VAT discounts do not apply to promotional or sale prices. If you have any questions, please contact us before placing your order.

Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and delivery times vary depending on the destination. Due to increased shipping costs, we are currently unable to ship kit bag internationally. 

If you'd like a quote for international shipping, please contact us at info@keeleycricket.com before placing your order. 

Note: Customers are responsible for all import duties and customs charges. 

How long does a repair/refurbishment take?

Repairs and refurbishments typically take around 3 weeks but may vary depending on our workload.

You do not need to email us for updates—once your bat is ready, we’ll notify you.

Can I pay over the phone?

No, we do not take payments over the phone. Orders must be placed through our website or via email, where we will send a secure payment link for online payment.

This ensures a safer and more efficient payment process.

Still have questions?

If you have any other questions, feel free to get in touch! We’re always happy to help.

Email: info@keeleycricket.com
Visit us: Keeleys Yard, Herrings Road, Ashburnham, East Sussex, TN33 9FB