Delivery and Returns

Delivery Information

At Keeley, we aim to despatch all UK orders via DPD's next-day delivery service, but please note this is 24 hours form the time your orders is fulfilled, not from when it is placed. 

UK Shipping - £6.95 (via DPD Next Day)

  • Soft gear (bags, pads, gloves, etc.) is usually despatched within 1-2 working days, depending on workshop workload.
  • Orders fulfilled before midday are despatched the same working day.
  • Orders fulfilled after midday are despatched next working day.
  • We don't despatch over weekends or Bank Holidays

Bats - Made to Order

Whilst we have most bats in stock, if your bat needs to be made, please allow up to 2 weeks for production, and longer during busy periods. All bats are handmade here at our workshop and quality checked before despatch.

International Shipping

We do offer international shipping, please get in touch with us for a quote before ordering.

Important Information:

  • Customers are responsible for all import duties, taxes and customs charges.
  • We will provide an estimated delivery time, but final arrival depends on customs and local couriers in your country. 
  • Shipping costs vary by country, Keeley Cricket reserves the right to adjust these if needed.
  • Due to increased costs, we are unable to ship kit bags internationally. 

International Returns:

  • Return shipping is your responsibility.
  • Shipping fees are non-refundable

Return Information

30-Day Return Period!

If you change your mind or are unhappy with your order, you can return it within 30 days, provided:

  • The product is unused and undamaged
  • The product is in it's original condition as it left the factory

We cannot accept returns if the product has been used or damaged. 

How to return an item:

Email us at info@keeleycricket.com to notify us of your return. 

Include a note inside your return parcel with:

  • Your full name
  • Your address
  • Your contact details
  • Reason for return 
  • Whether you would like a refund or an exchange

Ship your return to: Keeleys Yard, Herrings Road, Ashburnham, East Sussex, TN33 9FB.

Return shipping costs are the customers responsibility. Shipping costs are non-refundable. 

Refunds will be processed within 5 days of receiving your returned item.

If your return is approved, a refund will be issued to your original payment method. 

If your return is rejected (e.g., if the bat has been used/damaged), we will notify you via email.