Delivery and Returns

Delivery

At Keeley we offer next day delivery on all orders within the UK! 

Next-Day Delivery - All UK orders are sent via DPD for next-day delivery once fulfilled. 

Orders fulfilled before midday will be dispatched the next working day.

Order fulfilled after midday will be dispatched the next working day. 

Important: If your bat is not in stock and needs to be made, please allow 2 weeks for production before shipping. 

Returns

30-Day Return Period!

If you change your mind or are unhappy with your order, you can return it within 30 days, provided:

  • The product is unused and undamaged
  • The product is in it's original condition as it left the factory

We cannot accept returns if the product has been used or damaged. 

How to return an item:

Email us at info@keeleycricket.com to notify us of your return. 

Include a note inside your return parcel with:

  • Your full name
  • Your address
  • Your contact details
  • Whether you'd like a refund or exchange

Ship your return to: Keeleys Yard, Herrings Road, Ashburnham, East Sussex, TN33 9FB. Return shipping costs are the customers responsibility. Shipping costs are non-refundable. 

Refunds will be processed within 5 days of receiving your returned item.

If your return is approved, a refund will be issued to your original payment method. 

If your return is rejected (e.g., if the bat has been used/damaged), we will notify you via email.

International Shipping

We offer international shipping! Please enquire within for a quote.

Important Information for International Orders:

Customers are responsible for all import duties and customs charges.

Shipping times will depend on customs and local couriers - an estimated timeframe will be provided when you request a quote. 

Shipping costs vary by country - Keeley Cricket reserves the right to amend shipping costs if necessary. 

Due to rising costs, we can no longer ship kit bags internationally. 

Return shipping for International Orders:

  • Customers are responsible for all return shipping costs.
  • If a refund is approved, the original shipping cost will be deducted from the refund amount.