Repairs and Refurbs

How to send your bat in for a Repair or Refurbishment (Step-by-Step)

Write a note with the following details and attach it to the bat:

• Your full name
• Your address
• Your contact number
• What you would like us to do (repair/refurb/rehandle/weight reduction)
• What stickers you want (if applicable)

Package your bat securely (we recommend bubble wrap or cardboard - no bat covers please)

Send your bat to: Keeleys Yard, Herrings Road, Ashburnham, East Sussex, TN33 9FB

Wait for a text notification - once your bat is ready, we will message you and arrange payment. Payment for repairs is arranged after the service is completed. You will receive a text when your bat is ready and payment will be taken then. Please do not send payment with your bat. 

Important: We only repair Keeley Cricket bats. We do not accept other brands. If you send us a non-Keeley bat, it will be returned at your expense. 

Cricket Bat Care

Want your bat to last longer? Send it in for a Refurb at the end of the season!

To keep your bat performing at its best, we recommend sending it to us for a full refurb at the end of the season. We will:

• Fix any major cracks or damage
• Reapply stickers and a new scuff sheet
• Give your bat a full TLC treatment

 

Keeley Cricket bats are carefully handmade from selected raw willow clefts. 

Willow is a naturally soft material, meaning bats are not indestructible and require proper care. Like any handmade product, regular maintenance is essential to ensure optimal durability and performance.

• Please take the time to read the guidance below. 
• Following these steps will help prevent breakages and maintain performance.

Preparation and Maintenance

All Keeley Cricket bats are triple pressed for optimal performance, meaning full knocking in is NOT required! Because of our triple pressing process, your bat is already match ready. However, since willow is a natural material, we still recommend light knocking in on vulnerable areas such as:

• The Toe - Reinforces the most fragile part of the bat.
• The Edges - Helps reduce surface cracking over time.

All Keeley bats come with a scuff sheet and toe guard already applied at no extra charge, so oiling is not required. 

Wear and Tear

Wear and tear is inevitable, so we recommend inspecting your bat regularly, ideally after each use. 

• Minor surface cracks or seam marks are normal and usually don't require our attention.
• If you are unsure, or if you notice deeper cracks, STOP using the bat immediately and email us photos for advice.

IMPORTANT: Continued use of a damaged bat without proper attention may cause irreparable damage and could void your warranty.

We can fix most cracks, but if a bat is deemed irreparable, we will replace it under warranty.

Bats needing replacement outside of their warranty period will be subject to charge.

In addition to the guidelines above:

• Avoid Toe Tapping - unnecessary and aggressive tapping on the toe can cause serious damage as this is the most vulnerable part of the cricket bat.
• Refrain from leaning on the bat - it sounds silly but it happens, excessive leaning on the bat can cause unnecessary stress on the handle and splice, if done regularly, this is potentially detrimental to the longevity of the bat. 
• Beware of hard, cheap balls - try to avoid poor quality cricket balls with hard centres and pronounced seams. 
• Keep the bat dry - ensure your bat is stored in a cool, dry environment. If you bat becomes wet, allow it to dry naturally and contact us immediately if any swelling occurs.
• Be careful in nets - avoid using a treasured bat in the nets especially when low quality balls are used, we encourage players to use an old bat when netting. If you have purchased a limited edition or high end bat please talk to us about a grade 3 bat for use on wet days and poor wickets.